Everything

How are Voya shoes made?  

Since 2005, VOYA has been creating sneakers differently, blending social projects, economic justice, and ecological materials. VOYA uses organic and agroecological cotton from Brazil and Peru for the canvas and laces, Amazonian rubber for the soles, and various innovative materials made from recycled polyester. VOYA sneakers are produced in Brazil in factories that respect workers' rights. We are committed to offering the best quality to our customers. It takes more than 100 different manual actions to manufacture a VOYA shoe. Numerous checks are carried out in our factories and warehouses before a shipment is sent. 

What is the warranty for Voya shoes? 

The warranty for VOYA products purchased on VOYASTORE is valid for 2 years from the date of purchase and covers manufacturing defects for the original owner. Issues related to premature wear are covered for the first 6 months after purchase. Eligible products under our warranty will either be repaired or replaced. Our After-Sales Service will offer the best solution for your sneakers. Your request will be handled by our specialized team, and your pair will be examined to determine its eligibility for our warranty. Contact our customer service team and provide all relevant information about your pair. 

I bought a pair of VOYA’s from a retailer, does the warranty apply?  

Our warranty does not apply to items purchased on other online sites or in other stores. Please contact the retailer where you made your purchase. 

What happens if I encounter a problem with VOYA products? 

If your VOYAs are damaged or have a manufacturing defect, contact our customer service team. Please provide us with details about your product as well as the type of issue you are experiencing. 

If my item is not covered by the warranty, can VOYA still repair it? 

We are able to repair items not covered by the warranty at our VOYA cobbler shops. 

Is normal wear and tear covered by the warranty? 

The VOYA warranty does not cover normal wear and tear, or issues due to misuse (care instructions not followed; accidental damage or wear and tear; any impact suffered by the item; negligent or abnormal use, etc.). 

How do I choose the right size? 

A size guide is available at the bottom of the page in the Help section, as well as on each product page to assist you in choosing your size. To select the ideal size, we recommend measuring the length of your foot. You can then compare this measurement with those provided in our guide to ensure you make the right choice. If you need further assistance, please contact our customer service. 

Are VOYA products vegan?  

Currently, 37% of the collection is 100% vegan, and we are continuously working to increase this percentage. C.W.L. is our eco-friendly alternative to leather. Introduced in 2019, this 54% bio-based fabric from Brazil maintains the appearance, feel, and water resistance of leather. It consists of a 100% organic cotton canvas coated with P.U., corn starch, and castor oil. 

Do you offer replacement laces? 

If you encounter issues with your laces and your shoes are covered by the warranty, please contact customer service. 

Do you offer replacement insoles? 

If you encounter issues with your insoles and your shoes are covered by the warranty, please contact our customer service. 

Is it possible to customize items? 

Personalization of items is not available. Feel free to contact our customer service team if you need assistance in selecting a product. 

How can I check the availability of products in store?  

You can check availability from a product page. Click on the Check availability in store section. Follow the instructions and click on Check availability. Enter your location to find the nearest stores.